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Customer Experience Associate

Posted 15 days agoViewed

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💎 Seniority level: Entry, 2+ years

📍 Location: USA

💸 Salary: 25.0 USD per hour

🔍 Industry: Fintech

🏢 Company: Wisetack👥 101-250💰 $20,351,157 11 months agoFinancial ServicesFinTech

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: SalesforceCustomer serviceExcellent communication skillsTechnical support

Requirements:
  • Bachelor's degree preferred.
  • 2+ years of experience working in a customer-facing role.
  • Excellent verbal and written communication skills.
  • Must be willing to work weekends.
  • Willing to manage up to 90% of time on customer calls.
  • Proficient in Salesforce.
  • Proficient in Zendesk or another customer service software platform.
  • Aptitude for learning new products, processes, and systems.
Responsibilities:
  • Be the friendly voice for merchants and borrowers, guiding them through troubleshooting and tech support.
  • Provide clear, concise, and caring written communication.
  • Own cases and stay updated on issues to deliver fast solutions.
  • Collaborate with teams like Product, Growth, and Engineering to address customer feedback and enhance the product.
  • Participate in projects to improve customer and agent experiences.
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