ApplyOn-Site Support Technician
Posted about 1 month agoViewed
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💎 Seniority level: Entry, Previous experience in IT
📍 Location: New Jersey, United States
💸 Salary: 40000.0 - 50000.0 USD per year
🔍 Industry: Technological solutions and support
🏢 Company: SWK Technologies👥 51-100💰 $1,000,000 over 10 years agoCustomer ServiceConsultingInformation TechnologySoftware
🗣️ Languages: English
⏳ Experience: Previous experience in IT
🪄 Skills: Microsoft ExcelDocumentationTroubleshootingClient relationship managementTechnical supportCustomer support
Requirements:
- Previous experience in IT, specifically Tier 2 help desk.
- Previous call center experience required.
- Managed service provider experience preferred.
- Ability to build rapport with clients.
- Strong troubleshooting and critical thinking skills.
- Positive and professional demeanor.
Responsibilities:
- Provide technical assistance with computer hardware and software issues.
- Deliver on-site support as needed.
- Resolve client challenges remotely via phone, chat, or email.
- Track customer issues and resolutions in the ticketing system.
- Update and maintain client information or documentation in systems.
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