Remote Insurance Counselor II (Float)

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Requirements:

• High School Diploma or equivalent required.
• Minimum of one (1) year experience working with Medicare and Medicaid insurance, as well as commercial insurance plans strongly preferred.
• Minimum of one (1) year experience in a healthcare organization working with clinical staff and patients preferred.
• Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required.
• Bilingual/Spanish Speaking required.

Responsibilities:

• Conducts 100% telephonic patient insurance education while operating within established compliance parameters.
• Identifies and communicates opportunities to improve patient insurance status to mitigate financial risks.
• Provides information to patients regarding insurance coverage and financial assistance programs.
• Ensures high levels of customer service to meet educational needs across multiple facilities.
• Completes assessments/evaluations to document patient education sessions.
• Acts as a liaison among patients, facility teammates, and corporate office to resolve insurance issues.
• Builds relationships with field partners to support seamless patient experience.
• Works with management to meet objectives and reporting requirements.
• Participates in monthly operations reviews and seeks continuous process improvements.
• Attends meetings, training, and may assist in onboarding new teammates.