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Program and Incident Manager

Posted 13 days agoViewed

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💎 Seniority level: Manager, Minimum 5+ years

📍 Location: Bellevue, WA; El Segundo, CA; New York, NY

💸 Salary: 104000.0 - 130000.0 USD per year

🔍 Industry: Big-data SaaS

🏢 Company: iSpot.tv👥 251-500💰 $325,000,000 Private almost 3 years agoDigital MarketingAdvertisingReal TimeTest and MeasurementMarket ResearchBrand MarketingAnalyticsMarketingInformation TechnologySoftware

⏳ Experience: Minimum 5+ years

🪄 Skills: AWSAgileData AnalysisSCRUMJiraAzureRisk ManagementChange ManagementConfluence

Requirements:
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field; advanced degrees or certifications are a plus.
  • Minimum 5+ years of experience in incident management and/or program management in a big-data SaaS environment.
  • Strong understanding of ITSM frameworks, incident management best practices, and proficiency in program management methodologies.
Responsibilities:
  • Lead the planning, execution, and delivery of cross-functional programs, ensuring alignment with business goals and timelines.
  • Manage high-priority incidents, ensuring timely resolution and coordination with technical teams.
  • Facilitate post-incident reviews and provide regular updates to stakeholders.
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