Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Manager, Service Delivery

Posted 14 days agoViewed

View full description

💎 Seniority level: Manager, 5+ years of direct client and/or associate/analyst experience preferred, 2+ years of project management experience

💸 Salary: 70000.0 - 100000.0 USD per year

🔍 Industry: Benefits administration

🏢 Company: bswift

🗣️ Languages: English

⏳ Experience: 5+ years of direct client and/or associate/analyst experience preferred, 2+ years of project management experience

Requirements:
  • 5+ years of direct client and/or associate/analyst experience preferred.
  • 2+ years of project management experience.
  • Solid technical background and proficiency in Excel (VLOOKUP, Pivot Tables).
  • Strong written and verbal communication skills.
  • Exceptional analytical skills with strategic data use.
  • High productivity, reliability, attention to detail, and a passion for teamwork and client service.
  • Bachelor’s degree or equivalent combination of education and experience.
Responsibilities:
  • Manage and provide technical guidance through the implementation of new client websites.
  • Continually update client sites as requirements change, including benefit class matrix, rates, and other configurations.
  • Test client sites for quality assurance and resolve issues.
  • Collaborate with internal teams to create and sign off on required documentation.
  • Train clients on system features through presentations and demos.
  • Respond to client questions, triage tickets within 24 hours, and provide professional updates.
  • Drive process improvements and lead team meetings.
Apply

Related Articles

Remote Job Certifications and Courses to Boost Your Career

Posted 5 months ago

Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?

How to Balance Work and Life While Working Remotely

Posted 6 months ago

Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.

Weekly Digest: Remote Jobs News and Trends (August 11 - August 18, 2024)

Posted 6 months ago

Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.

How to Onboard Remote Employees Successfully

Posted 6 months ago

Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.

Remote Work Statistics and Insights for 2024

Posted 6 months ago

The article explores the current statistics for remote work in 2024, covering the percentage of the global workforce working remotely, growth trends, popular industries and job roles, geographic distribution of remote workers, demographic trends, work models comparison, job satisfaction, and productivity insights.