Manager, Clinical Operations and Continuous Improvement

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Requirements:

• 2+ years operations management experience
• 4 year degree in a health related field preferred
• Strong level of professionalism while living our company values
• Quick learner and comfortable using a variety of applications and software; must be knowledgeable in Microsoft Office, Gmail, Google Drive, and Slack
• Basic reporting skills including Google sheets, Microsoft excel and Looker reporting platform
• Familiar with operations, metrics, and ability to deliver a balanced scorecard
• Excellent writing skills with experience writing SOPs and mapping out workflows
• A clear understanding of how to leverage data to increase productivity and identify operating gaps
• An excellent communicator able to translate complex processes into simple directions
• Project management experience with strong organizational skills with an attention to detail

Responsibilities:

• Manage the creation of standard operating procedures (“SOP”), working closely with the Director of Clinical Operations consulting Clinical SMEs and cross-functional teams
• Ensure SOPs are up to date and have required sign off across the Clinical Team (Clinician, Nurse and Pharmacy Teams)
• Manage Wiki updates and organizational updates across teams
• Update macros and text blazes in collaboration with Clinical leads related to SOP updates
• Liaison for commercial request in collaboration with the Director of Clinical Operations
• Conduct quality audits across the clinical organization and identify opportunities for improvements in both operational efficiency and clinical outcomes
• Builds strong working relationships internally to further problem-solve and achieve aligned goals.
• Assist with compliance, privacy, and risk reporting working closely with the Compliance Manager
• Assist with medical record requests, releases, and chart abstraction
• Lead continuous improvement projects based on operating performance metrics and QA audits
• Report creation to support the Clinical Operations team (knowledge of google sheets, excel and looker reporting)
• Assist in other operating projects as needed
• Participate in key cross-functional meetings as an extension of the Clinical Operations department