Service and Support Trainer - LED/LCD Products

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Requirements:

• Associates degree or equivalent experience in a technical field.
• 4 years of professional work experience in a technical role, preferably in the A/V industry.
• 2 years of professional work experience in LED/LCD video wall installation, programming, and troubleshooting.
• Proficiency with Microsoft Office Suite or related software.
• Advanced knowledge with LED programming software (Planar, Colorlight, and Brompton preferred).

Responsibilities:

• Responsible for training field technicians and support agents on current, future, and legacy product lines.
• Develop and adhere to training documentation standards in collaboration with peers and supervisors.
• Provide training in product installation, programming, service, and troubleshooting.
• Maintain knowledge on current and future products, and software.
• Collaborate with others to maintain training document standards and record-keeping.
• Provide field training, both on-site and in controlled settings.
• Evaluate and document personnel training and performance.