Underwriting Associate, Australia

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Requirements:

• Prior experience in a customer support/customer service role and/or a strong desire to learn.
• Excellent interactive and communication abilities, both written and verbal, especially in broker-facing roles.
• Resourcefulness, enthusiasm, and desire to operate in a start-up environment.
• Experience with Zendesk is a plus.
• Prior insurance experience is a plus.
• Incredibly positive attitude and motivation to help others.
• Aspiration to develop a career in the insurance industry.

Responsibilities:

• Answer inbound questions and requests from insurance brokers and current policyholders over email, live chat, and phone.
• Ensure brokers and current customers receive the necessary assistance from underwriting, business development, security, and claims teams.
• Educate brokers on Coalition’s cyber insurance products and assist with using the online quoting platform.
• Perform administrative functions including manual submissions, Certificates of Currency provision, and policy date changes.
• Collaborate with the team to implement changes that mitigate customer pain points.