Bilingual Contract Management Support Specialist

View full description

Requirements:

• Bilingual in English and French.
• 3+ years of experience in office management or administration.
• Previous experience in a service-related industry; experience in Employment Services is an asset.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent customer service, diplomacy, and interpersonal skills.
• Capable of maintaining composure under pressure.
• Must work independently with minimal supervision.
• Excellent communication skills.
• Above average administrative and organizational skills.
• Solid problem-solving, prioritization, and multi-tasking skills.
• Strong digital literacy, including advanced Microsoft Office skills, particularly in Excel.
• Understanding of confidentiality and professional codes of conduct; must submit for criminal record check.
• Flexibility to work in different locations and travel across Ottawa and the surrounding region.

Responsibilities:

• Perform administrative tasks and support the Contract Management team.
• Draft communications to external partners in both official languages.
• Coordinate logistics and administrative support for events (in-person and virtual).
• Organize file management and improve efficiencies in document storage.
• Prepare and analyze reports to share with team members.
• Contribute to continuous improvement initiatives for efficiency and effectiveness.
• Monitor performance and contractual compliance.
• Maintain key partner contacts database and relationships.