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Support & Enablement Specialist

Posted 21 days agoViewed

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💎 Seniority level: Entry, Experience in customer success, customer support, operations, or other related roles.

📍 Location: United States, Eastern Time

🔍 Industry: Transportation technology

🏢 Company: BusRight👥 11-50💰 $7,000,000 Series A over 1 year agoInformation TechnologyTravelSoftware

🗣️ Languages: English

⏳ Experience: Experience in customer success, customer support, operations, or other related roles.

🪄 Skills: Project ManagementData AnalysisTroubleshootingTechnical supportData managementCustomer supportCustomer SuccessSaaS

Requirements:
  • Experience in customer success, customer support, operations, or related roles.
  • Organizational skills and attention to detail.
  • Strong writing and communication skills, with an approachable tone.
  • Comfort with hands-on experiences and fast-paced environments.
  • Ability to thrive with autonomy in a remote environment.
Responsibilities:
  • Owning Tier 1 customer support requests via live chat and email, ensuring timely responses and resolutions.
  • Investigating and troubleshooting customer issues, escalating to the Customer Experience manager as needed.
  • Supporting customer onboarding and data migration from implementation through ongoing success.
  • Analyzing usage data and creating actionable reports for internal and external stakeholders.
  • Managing new initiatives aimed at scaling customer experiences, including Helpdesk maintenance and SOP documentation.
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