Ecommerce Operations Coordinator

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Requirements:

• 3-4 years of previous experience in ecommerce or a dual ecommerce/customer service role.
• Process oriented with high attention to detail and strong prioritization skills.
• Strong written and communication skills to present ideas and provide feedback.
• Startup minded with a positive, hands-on attitude.
• Ability to multi-task in a fast-paced entrepreneurial environment.
• Experience with Shopify Plus, Zendesk, ChannelAdvisor or any third-party listing services is a plus.
• Bachelor's Degree.
• Ability to operate fully remotely and work professionally from home.
• Perfect English in both verbal and written communications.
• Long term commitment and willingness to grow with the company.

Responsibilities:

• Oversee order processing, including cancellations and refunds on Rebag and marketplaces.
• Manage customer support cases escalated to the ecommerce team.
• Troubleshoot problematic orders, shipping delays, and collaborate with cross-functional teams.
• Perform fraud review on flagged orders with quick client communication.
• Review and submit bank chargebacks or Paypal disputes timely.
• Create and upload marketplace listings and understand third-party integrations.
• Oversee third-party marketplace inquiries and escalations.
• Conduct daily checks of order statuses within the backend.
• Assist with audit requests throughout the year.
• Manage ecommerce projects related to improvement, process design, and automation.
• Support any other ad-hoc duties within Ecommerce Operations.