Implementation Project Specialist

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Requirements:

• Up to 1+ years of relevant work experience in a customer-facing role.
• Foundational understanding of project management fundamentals and coordination.
• 1+ years of experience in multifamily industry (preferred not required).
• Demonstrate a high level of accountability for your work.
• Exceptional documentation and communication skills.
• Proven track record of delivering results and working towards targets.
• Prior experience working with email platforms and SFDC.
• Highly organized with strong attention to detail.
• Critical thinker that can break down problems and find solutions.
• Ability to work collaboratively and build strong cross-functional relationships.
• Self-motivated, proactive, resilient, and positive.

Responsibilities:

• Serve as the point of contact for internal teams regarding aging project backlog.
• Validate project data in backlog with internal stakeholders, customers and/or partner installers to ensure accurate details and status maintain project viability and timelines.
• Define actionable next steps for projects by involving, and aligning relevant stakeholders across teams, in order to revive or maintain project timelines.
• Maintain implementation project tracking record - update and validate project details, to ensure project is in Implementation Project Manager’s workflow for completion.
• Prioritize work queues to ensure projects and communications are progressing with the Implementation team.
• Manage schedules, activities, and communications with cross-functional teams.
• Coordinate invoicing requests and validate billing/payment inquiries.
• Communicate with internal departments (client success managers, technical teams, finance, and sales teams) and our customer to ensure a smooth and positive client service experience.
• Stay informed on inventory and tracking of materials needed for projects.