ApplyTelesales Vendor Manager
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💎 Seniority level: Manager, 3 - 5 years of relevant experience with Medicare Advantage or Health Insurance, 2 - 4 years of experience managing a telesales team / vendor
📍 Location: USA
🔍 Industry: Healthcare Insurance
🏢 Company: Clover Health👥 501-1000💰 $300,000,000 Post-IPO Equity over 3 years ago🫂 Last layoff almost 2 years agoMedicalHealth InsuranceHospitalHealth Care
⏳ Experience: 3 - 5 years of relevant experience with Medicare Advantage or Health Insurance, 2 - 4 years of experience managing a telesales team / vendor
🪄 Skills: ComplianceReportingRelationship managementSales experienceLead GenerationProcess improvementCRMData analytics
Requirements:
- 3 - 5 years of relevant experience with Medicare Advantage or Health Insurance.
- 2 - 4 years of experience managing a telesales team or vendor.
- High level of relationship management experience.
- Strong belief in leveraging technology to track sales funnel.
- Proficiency in reporting and CRM technology.
Responsibilities:
- Oversee Clover's Telesales program and ensure accountability for sales and retention goals.
- Manage external Telesales partners, focusing on training and performance against targets.
- Handle staffing and headcount projections to meet sales and compliance needs.
- Lead development of reporting dashboards and tech improvements in CRM and telephony.
- Negotiate contracts with Telesales-related vendors.
- Monitor telesales reps' performance and generate daily reports.
- Ensure telephony systems are operational.
- Develop processes to manage inbound and outbound lead funnels.
- Provide market feedback to optimize sales strategies and react to market shifts.
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