Head of Claims - Gibraltar

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Requirements:

• Extensive experience in claims management within the insurance sector.
• Strong understanding of claims processes, KPIs, and risk management.
• Proven track record of building relationships with TPAs and reinsurers.
• Excellent analytical skills to evaluate claims data and identify trends or risks.
• Strong organisational and leadership skills to manage complex claims strategies and teams.
• Exceptional communication and negotiation skills to collaborate with stakeholders and represent EICL effectively.
• Familiarity with regulatory requirements in Gibraltar and the UK.

Responsibilities:

• Manage the overall relationship between EICL and Claims TPAs, including Zego.
• Oversee, manage, and authorise claims exceeding £100,000.
• Act as the key relationship point between EICL and reinsurers, preparing and presenting claims data during reinsurance meetings.
• Review claims TPA performance, including all claims KPIs, and identify and manage risks.
• Conduct desktop audits of monthly claims bordereaux and individual claims.
• Serve as a member of the EICL Pricing & Underwriting, Claims, and Product Oversight & Governance committees.