Field Service Representative

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Requirements:

• Located in Orlando, FL.
• 3+ years of customer service experience.
• Valid driver’s license and ability to travel regionally (some overnight travel required).
• Mechanical aptitude (coffee equipment experience a plus - training provided); basic plumbing knowledge or a willingness to learn.
• Strong communication skills and a knack for problem-solving.
• Ability to lift objects up to 65 lbs. (with assistance) and perform regular physical tasks such as standing, sitting, squatting, and reaching.

Responsibilities:

• Provide outstanding customer service during site visits.
• Visit client sites to install, program, calibrate, troubleshoot, and maintain bean-to-cup coffee equipment.
• Perform preventive maintenance, manage inventory, and resolve issues promptly.
• Support wireless printer solutions as needed.
• Collaborate with operations and customer success teams.