SaaS Licensing Specialist

View full description

Requirements:

• In-depth knowledge of SaaS licensing models, including user-based, consumption-based, and tiered pricing structures.
• Proficiency with tools like Salesforce, or Atlassian products (Jira, Confluence).
• Strong Excel and or GoogleSheets skills, including pivot tables and data extraction.
• Ability to interpret software license agreements, terms, and conditions.
• Knowledge of software compliance regulations and policies to ensure proper usage and reporting.
• Strong written and verbal communication skills for engaging with vendors, internal departments, and stakeholders.
• Teamwork and ability to work cross-functionally with client IT, procurement, and legal teams as well as internal teams.
• Exceptional accuracy in tracking software licenses, renewals, and compliance.

Responsibilities:

• Build and maintain strong relationships with clients, focusing on license retention and renewal.
• Engage customers proactively with a consultative and solution-oriented approach to uncover new opportunities.
• Navigate relationships within large, global organizations to understand customer needs and provide tailored support.
• Work closely with sales and customer success teams to execute strategic growth plans.
• Collaborate with technology partners to maintain and strengthen partnerships.
• Thoroughly understand Atlassian’s software offerings and effectively position them to clients.
• Support customer needs with recommendations on budgeting, best practices, and license optimization.
• Stay updated on new products, features, and IT trends to provide customers with the best solutions.
• Maintain a metrics-driven approach to manage sales processes and track progress.
• Keep detailed and accurate records of all customer interactions throughout the sales cycle.
• Ensure all paperwork is properly documented and tracked.