ApplySenior Customer Care Associate
Posted about 1 month agoViewed
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💎 Seniority level: Senior, 2-3 years
📍 Location: United States, Mountain, NOT STATED
💸 Salary: 45000.0 - 63000.0 USD per year
🔍 Industry: AI legal tech for private markets
🏢 Company: Ontra👥 101-250💰 $200,000,000 Series B over 3 years agoLegal TechDocument ManagementInformation TechnologyLegalSoftware
🗣️ Languages: English
⏳ Experience: 2-3 years
🪄 Skills: JiraDocumentationCross-functional collaborationCustomer support
Requirements:
- 2-3 years of experience in customer/product support within a technology company, providing comprehensive assistance.
- Strong verbal, written, and interpersonal communication abilities.
- Proven experience working directly with customers.
- Familiarity with ticketing tools such as Zendesk, Jira, or HelpScout.
- Experience in writing internal and external help documentation.
- Experience in partnering with Engineering and Product teams to resolve bugs.
Responsibilities:
- Provide expert assistance to customers, the Legal Network, and colleagues by addressing product questions and issues through ticket work.
- Manage a volume of 40+ tickets a week, with support from teammates.
- Act as a Driver or Contributor in project work designed to support company Objectives and Key Results (OKRs).
- Enable customers to derive maximum value from products through personalized support interactions.
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