Systems Engineer

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Requirements:

• 2+ years of experience working with systems engineering or related field.
• Proficiency in troubleshooting system issues.
• Capability to provide technical support and guidance to other team members.
• Qualifications in managing CI/CD troubleshooting through Jenkins and GitHub Issues.
• Understanding of Splunk Dashboards.
• Background in security tools such as BlackDuck, Black Duck Binary Analysis, and Mend.
• Ability to work in a team and independently with minimal supervision.
• Flexibility to adapt to various technologies and projects.
• Background in scripting and automation.
• Familiarity with on-call support systems and requirements including availability for passive 24/7 support for 10 days per month.
• Proven experience in writing comprehensive technical and user documentation.
• Fluent English communication skills at a B2+ level.

Responsibilities:

• Handle end-user requests and provide technical support and guidance.
• Consult users on issues related to various support services and related documentation.
• Conduct incident responses, perform root cause investigations and troubleshoot systems.
• Assist team members in resolving technical issues and improving their technical skills.
• Collaborate with team members through regular communications and active participation in meetings.
• Write and update technical and user documentation.
• Monitor and troubleshoot infrastructure, identifying and resolving performance issues.
• Utilize scripting skills to automate processes and enhance system efficiencies.
• Read and understand codebases primarily in Go and systems configurations.
• Provide input into improving system functionality and remediation strategies.
• Work with tools like BlackDuck, Black Duck Binary Analysis, and Mend for securing and managing open-source usage.