Telecom Support Engineer (m/f/d)

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Requirements:

• Bachelor's degree in Engineering, Telecommunications, or Computer Science.
• 3+ years of experience in the telecommunications industry.
• 2+ years of experience in a technical support role with a focus on analytical skills and customer engagement.
• Proficiency in Linux and Windows OS.
• Linux shell scripting knowledge is preferred.
• Ability to prioritize and manage multiple tasks effectively and work well in a team.
• Willingness to travel internationally.
• Client-facing experience.
• Proficiency in English and Spanish.

Responsibilities:

• Analyze system operations in relation to client requirements, identify inconsistencies, and propose/implement optimal solutions.
• Perform troubleshooting and debugging, working with QA and R&D to address system issues and follow up on bugs.
• Conduct customized training sessions and performance optimizations for customers.
• Support customers by handling Tier 3+ tickets through the ticketing system.