National Accounts Client Services Rep (Remote)

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Requirements:

• High School Diploma / GED required.
• Some college preferred or equivalent work experience accepted.
• 1-3 years customer service experience.
• 3-5 years data entry experience.
• 1 year in customer service, administrative, or operational roles.
• Must express a sense of urgency in dealing with concerns.
• Intermediate organizational skills.
• Intermediate verbal and written communication abilities.
• Computer literate with intermediate office application skills.
• Detail-oriented and able to multitask.
• Ability to learn new business unit software programs.

Responsibilities:

• Answers customer/client inquiries regarding services and products.
• Processes service requests using operational systems.
• Maintains and updates client information in the corporate database.
• Ensures proper billing and service protocols are followed.
• Notifies partners and account managers of account changes.
• Communicates new site information to branches.
• Processes customer account changes including cancellations and frequency changes.
• Escalates service concerns according to process.
• May assist in mentoring new colleagues.