Portuguese Speaking Airline Customer Service Specialist - Athens (Remote in Gree

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Requirements:

• Fluency in Portuguese is required; proficiency in English is a must.
• Experience in customer service, particularly within the airline or travel industry.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced and remote working environment.
• Familiarity with airline booking systems and customer relationship management software is a plus.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Responsibilities:

• Provide outstanding customer service to airline passengers in Portuguese.
• Assist with inquiries related to bookings, cancellations, and flight information.
• Effectively resolve customer complaints and concerns in a timely manner.
• Communicate important updates regarding flights, policies, and procedures clearly to customers.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance the overall quality of service.
• Stay updated on airline offerings and industry developments to provide informed assistance.