Scheduling Coordinator

View full description

Requirements:

• Background in Client Success Management would be ideal.
• Previous experience in scheduling, coordination, or administrative roles, ideally in a service-based industry.
• Proficiency in scheduling software and tools, plus familiarity with Google Suite.
• Excellent verbal and written communication; professionalism with clients and staff.
• Strong attention to detail, multitasking abilities, and accuracy in record-keeping.
• Critical thinking and decision-making capabilities to handle conflicts.
• A strong customer service orientation, addressing client concerns promptly.

Responsibilities:

• Coordinate and schedule cleaning appointments by assigning staff based on availability, location, and skills.
• Manage schedule changes, same-day reschedules, and last-minute updates.
• Serve as the primary contact for clients to confirm appointments and address inquiries.
• Communicate job details and special instructions to cleaning staff.
• Handle customer complaints and arrange follow-ups as necessary.
• Document customer service issues and track KPIs.