Field Customer Success Manager - Toronto, ON

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Requirements:

• Four or more (4+) years of account management and/or customer service experience.
• Experience with B2B or SaaS software preferred.
• Experience in call de-escalation preferred.
• High School Diploma or G.E.D.
• Knowledge of ShipStation and E-Commerce markets required.

Responsibilities:

• Researches and analyzes current accounts for signs of efficiency and potential for monetization.
• Initiates escalations for cases requiring extensive troubleshooting.
• Gets in contact with customers to inform them of potential savings and account changes.
• Analyzes customer accounts for deficiencies in workflow and carrier spend.
• Travels to customer locations for in-person guidance and business reviews.