Healthcare Inbound Customer Service Agent - USA Hours (Remote)

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Requirements:

• Sophisticated with exceptional English communication skills.
• Strong work ethic.
• A fast learner with strong problem-solving skills.
• Critical thinker, particularly when interpreting insurance details.
• Ability to remain calm under pressure.
• Ability to display empathy and patience in addressing customer concerns.
• Familiar with US Healthcare Insurance (Medicare, Medicaid) will be an added benefit.

Responsibilities:

• Answer inbound calls & respond to patient enquiries in a timely and courteous manner.
• Verify patient insurance information, personal information and co-payments.
• Schedule/Reschedule appointments using the scheduling system.
• Provide patients with information on services.
• Input & update patient information in the scheduling system with precision and attention to detail.
• Maintain accurate and up-to-date records of patient appointments, medical needs and preferences.