Technical Product Specialist - Support, Experian Rental Housing

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💎 Seniority level: Middle, 3+ years

📍 Location: Costa Rica

🔍 Industry: Information services

⏳ Experience: 3+ years

🪄 Skills: AWSData AnalysisJiraTableauTroubleshootingJSONTechnical supportConfluence

Requirements:

Bachelor's degree in engineering or a technical field preferred.
3+ years of relevant technical product management experience.
Experience with new product planning and delivery from concept to launch.
Strong client-centric solution aptitude.
Familiarity with API systems, JSON, AWS, Excel, Tableau, Jira.
Excellent interpersonal skills and creative problem solving.

Responsibilities:

Manage client support issues, ensuring a seamless experience.
Plan and track active issues, coordinating with internal teams.
Hold meetings with Sales and Product Management on client issues.
Understand product technical specifications with knowledge in API, JSON, AWS.
Provide status updates to clients and develop dashboards for leadership.
Identify and track key metrics to measure support success and efficiency.