Product Support Generalist I

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Requirements:

• Exceptional oral and written communication skills.
• World-class organizational skills with the ability to balance customer questions and complex assignments.
• Strong emotional intelligence to empathize with customers' unique challenges.
• Extremely process-oriented and resourceful when answers or processes do not exist.
• Ability to work collaboratively in a highly-matrixed environment.
• Mission-driven mindset focused on serving customers who are making a positive impact.
• Proactively uncover opportunities by identifying trends and presenting recommendations.

Responsibilities:

• Use strong customer empathy to inspire nonprofits and build long-lasting relationships.
• Answer questions from a wide-range of nonprofits and internal teams about Classy products and services.
• Solve complex customer problems fast by collaborating across Classy teams.
• Become an expert on a state-of-the-art SaaS solution for nonprofit fundraising.
• Work as part of a team to deliver shared goals while also thriving autonomously.
• Improve processes, systems, and customer interactions through aggressive innovation.
• Serve as the voice of customers by passing along critical insights to the product team.