Manager, Enterprise Care

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Requirements:

• 3+ years experience managing a customer-facing team that serves Enterprise customers.
• Exceptional oral and written communication skills.
• Strong change management skills in a dynamic environment.
• High emotional intelligence to empathize with team challenges.
• Extremely process-oriented and resourceful.
• Willingness to take risks and learn from failures.
• Mission-driven mindset focusing on customer success.
• Lead by example with a positive attitude.

Responsibilities:

• Lead the Technical Account Management and Enterprise Support teams to deliver excellent enterprise care.
• Prioritize proactive care and customer success.
• Oversee customer support channels ensuring timely resolution of inquiries.
• Manage team tasks and optimize performance using Care KPIs.
• Drive employee growth and career development.
• Collaborate with other management roles for coaching and process improvement.
• Act as a product expert and escalation point for customers and internal team.