Support Consultant (PeopleFluent) PH, Remote

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Requirements:

• Bachelor’s degree in computer science, information technology, computer engineering or a related field.
• Consulting and/or product management experience or equivalent work experience is an advantage.
• Working knowledge of SaaS and experience supporting SaaS customers.
• Working knowledge of relational database structures and concepts.
• Ability to write moderately complex SQL queries involving a few tables.
• Some experience in using browser diagnostic tools.
• Experience with ticketing system, preferably Zendesk and Jira.

Responsibilities:

• Develop expertise with PeopleFluent’s HR software products.
• Intake customer issues via phone or ticketing application.
• Triage tickets to create action plans for resolution.
• Diagnose software and systems failures using established procedures.
• Engage internal teams and utilize knowledgebase articles.
• Maintain communication with customers throughout the ticket lifecycle.