Dutch Speaking Customer Support for a Smoke-Free Future - Remote in Greece

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Requirements:

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service roles, preferably within health, wellness, or lifestyle-focused industries.
• Strong communication skills with a focus on empathy and customer care.
• Ability to troubleshoot and resolve customer issues efficiently.
• Familiarity with customer support tools and CRM systems is an advantage.
• Strong organizational skills and the ability to multitask in a remote work environment.
• A genuine passion for promoting healthier lifestyles and supporting customers in their journey.

Responsibilities:

• Provide excellent customer support to Dutch-speaking clients regarding the Smoke-Free Future initiative.
• Assist customers with product inquiries, order processing, and information about smoke-free alternatives.
• Resolve issues and complaints promptly, ensuring a high level of customer satisfaction.
• Document customer interactions and maintain up-to-date records in the support database.
• Work closely with team members to share best practices and improve service delivery.
• Stay informed about smoke-free products and trends to effectively assist customers.
• Gather customer feedback to help improve services and product offerings.