Junior Technical Onboarding Manager (Remote)

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Requirements:

• 2+ years of project management experience at a high-growth SaaS scale-up.
• Proven ability to manage competing projects and meet deadlines while ensuring clients achieve their milestones.
• Strong client relationship-building skills.
• Experience driving value for clients and navigating new platforms with ease.
• Background in Customer Success, with experience managing accounts, onboarding clients, and ensuring their long-term success.
• Ability to travel within Canada and the United States.

Responsibilities:

• Support implementation of new accounts by conducting initial platform setup and ensuring clients reach milestones as they prepare for launch.
• Lead 1+ hour-long live training demos for clients.
• Collaborate with the Development Team to prioritize tasks and meet onboarding goals.
• Follow up with clients post-launch to maintain a pulse on our client base.
• Develop and report on internal and external metrics to monitor client health post-go-live.
• Translate business needs into technical requirements.
• Manipulate and analyze data to meet diverse objectives.