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Senior Client Support Specialist - Cancellations

Posted 18 days agoViewed

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💎 Seniority level: Senior, 3+ years

📍 Location: California, New York, Washington, Colorado, Texas, North Carolina, Central Time, NOT STATED

💸 Salary: 22.0 - 38.0 USD per hour

🔍 Industry: Animal healthcare

🏢 Company: Roo👥 11-50💰 $11,000,000 Series A over 2 years agoHospitalVeterinaryHealth Care

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Communication SkillsCustomer serviceOrganizational skillsTime ManagementReportingTroubleshootingData entry

Requirements:
  • 3+ years of experience in client/customer support, with a focus on cancellations and retention.
  • Experience in the veterinary or animal healthcare industry is a strong plus.
  • Ability to handle high-pressure situations with professionalism.
  • Strong problem-solving skills and a proactive approach.
  • Exceptional communication and organizational skills.
  • Familiarity with customer support tools like Zendesk.
  • Ability to work flexible hours, including weekends.
Responsibilities:
  • Be the primary contact for cancellation-related inquiries.
  • Manage and process all callouts and cancellations efficiently.
  • Work to minimize revenue loss and facilitate last-minute replacements.
  • Assist in coordinating shift rescheduling.
  • Troubleshoot and resolve cancellation issues.
  • Document key learnings and refine processes.
  • Maintain records in Zendesk and generate relevant reports.
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