Apply

Customer Care Specialist

Posted 13 days agoViewed

View full description

💎 Seniority level: Entry

📍 Location: 31 states + D.C.

💸 Salary: 42000.0 - 59000.0 USD per year

🔍 Industry: Residential real estate lending

🏢 Company: Kiavi👥 251-500💰 $400,000,000 Debt Financing 3 months agoLendingFinancial ServicesReal EstateFinTech

🗣️ Languages: English, Spanish

🪄 Skills: SalesforceMicrosoft Office

Requirements:
  • Bachelor’s Degree.
  • Ability to build relationships and work closely in a team environment.
  • Ability to understand customer issues and own any issue through resolution.
  • Knowledge of Excel or spreadsheet equivalent experience, Microsoft Office.
  • Knowledge of TCPA, FDCPA and Mortgage related CFPB guidelines preferred.
  • Knowledge of Tax, Escrow Analysis, Mortgage Insurance and Hazard Insurance is a plus.
  • Experience with Salesforce or related platform is a plus.
  • Spanish speaker is a plus.
Responsibilities:
  • Resolves incoming customer inquiries and requests related to mortgage loans.
  • Reach out to borrowers to resolve any issues with payments and payment accounts.
  • Work with other servicing teams to identify borrowers who are at risk of default and determine best approach.
  • Document all customer interaction in Kiavi’s system of record.
  • Process payoff and verification of mortgage.
  • Assist in processing proof of insurance requests from borrowers and agents.
  • Assist other teams in Post Closing to update borrower bank account information.
  • Work with other teams to update loans taking advantage of pilot programs.
Apply