ApplyContracting Operations Associate
Posted about 1 month agoViewed
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💎 Seniority level: Entry, 1-3 years
📍 Location: CST, PST, CST, PST
💸 Salary: 55000.0 - 65000.0 USD per year
🔍 Industry: Insurance
🏢 Company: Spark Advisors👥 11-50💰 $25,000,000 Series B about 1 year agoFinancial ServicesRetirementEmployee Benefits
🗣️ Languages: English
⏳ Experience: 1-3 years
🪄 Skills: Customer serviceAttention to detailTroubleshootingStrong communication skillsProcess improvement
Requirements:
- 1-3 years of experience in operations, customer support, success, or a similar role.
- Customer-obsessed approach to problem-solving.
- Ability to meet and exceed Service Level Agreements (SLAs).
- Extremely detail-oriented with strong multitasking abilities.
- Excellent verbal and written communication skills.
- Quickly adapt to new technologies and workflows.
Responsibilities:
- Provide exceptional support to agents through email, calls, and video walkthroughs.
- Coordinate contracting workflows between Spark, insurance carriers, and brokers.
- Respond promptly to broker inquiries about contracting topics.
- Deliver customer experiences during broker implementation and ongoing support.
- Process new and transferring contracts efficiently.
- Identify workflow streamlining opportunities and recommend improvements.
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