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Contracting Operations Associate

Posted 8 days agoViewed

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💎 Seniority level: Entry, 1-3 years

📍 Location: CST, PST, CST, PST

💸 Salary: 55000.0 - 65000.0 USD per year

🔍 Industry: Insurance

🏢 Company: Spark Advisors👥 11-50💰 $25,000,000 Series B 12 months agoFinancial ServicesRetirementEmployee Benefits

🗣️ Languages: English

⏳ Experience: 1-3 years

🪄 Skills: Customer serviceAttention to detailTroubleshootingStrong communication skillsProcess improvement

Requirements:
  • 1-3 years of experience in operations, customer support, success, or a similar role.
  • Customer-obsessed approach to problem-solving.
  • Ability to meet and exceed Service Level Agreements (SLAs).
  • Extremely detail-oriented with strong multitasking abilities.
  • Excellent verbal and written communication skills.
  • Quickly adapt to new technologies and workflows.
Responsibilities:
  • Provide exceptional support to agents through email, calls, and video walkthroughs.
  • Coordinate contracting workflows between Spark, insurance carriers, and brokers.
  • Respond promptly to broker inquiries about contracting topics.
  • Deliver customer experiences during broker implementation and ongoing support.
  • Process new and transferring contracts efficiently.
  • Identify workflow streamlining opportunities and recommend improvements.
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