Customer Service Representative with Dutch and English

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Requirements:

• High school diploma or equivalent.
• Fluent in Dutch (minimum B2 – verbally and written).
• Advanced level of English (minimum B2 – verbally and written).
• Good MS Office skills.
• Strong customer orientation.
• Effective business writing in a professional and friendly approach.
• Good problem-solving and decision-making abilities.
• Embrace repetition of core job duties in a fast-paced environment.
• Minimum 6 months of customer service experience is considered an advantage.
• Experience using Customer Service software or/and SAP is considered an advantage.

Responsibilities:

• Address on average 30 - 50 inbound inquiries each day from internal & external customers while following department guidelines.
• Accept and process transactions in SAP/CRM.
• Process customer confirmations and investigate shipment status.
• Interface with other departments to resolve problems related to order to cash cycle.
• Achieve target goals for daily deadlines and monthly order quality.