Apply📍 Bulgaria
🧭 Full-Time
🔍 Payment services
🏢 Company: emerchantpay
- 10+ years total experience; at least 2-3 years in a similar team management role with a strong technical focus.
- Strong leadership skills with advanced organizational and interpersonal abilities.
- Excellent technical, troubleshooting, and problem-solving skills.
- Decent understanding of HTML, CSS, JavaScript, PHP, XML.
- Knowledge in networking and protocols such as HTTP(S), (S)FTP, SSL/TLS, TCP/IP.
- Appropriate IT-related degree or relevant experience; backgrounds in system administration, DevOps, QA, or development are welcome.
- Ability to communicate technical information clearly.
- Research skills for gathering information to support technical decisions.
- Willingness to build professional relationships with staff and customers.
- Strong technical writing and documentation skills.
- Detail-oriented with high standards for deliverables.
- Fluent in English, both written and verbal.
- Enthusiastic, motivated individual with excellent communication skills.
- Experience with public clouds, preferably AWS.
- Experience with monitoring tools.
- Oversees the day-to-day operations of the Technical Support team.
- Leads and mentors the team, performing regular staff reviews and communicating new procedures and goals.
- Acts as the point of contact for technical escalations.
- Tracks and improves team performance metrics, workflows, and SLAs.
- Monitors ticket system queues, assisting with daily goals, and conducts quality control.
- Implements policies to ensure quality and efficiency in customer service.
- Collaborates with other teams to enhance profitability and customer experience.
- Ensures prompt and professional resolution of customer inquiries.
- Implements preventive measures to minimize mistakes.
- Reviews processes for continuous improvement.
- Works independently with minimal supervision.
AWSLeadershipPHPHTMLCSSJavascriptCommunication SkillsJavaScriptProblem SolvingDocumentation
Posted 2024-09-20
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