Danish Speaking Customer Service - Remote in Greece

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Requirements:

• Fluency in Danish is required, along with strong English communication skills, both written and spoken.
• Experience in customer service, preferably in a remote setting, will be considered an asset.
• Strong problem-solving abilities combined with a positive attitude towards customer interactions.
• Excellent verbal and written communication skills, with the ability to engage customers professionally.
• Ability to manage multiple tasks effectively while maintaining quality service levels.
• Attention to detail and strong organizational skills for efficiently managing customer inquiries.
• A genuine interest in providing high-quality service and a willingness to learn will be highly valued.

Responsibilities:

• Provide exceptional customer support in Danish, handling inquiries related to products, services, and troubleshooting.
• Resolve customer issues promptly and effectively, ensuring complete satisfaction throughout the process.
• Maintain detailed and accurate records of customer interactions, documenting inquiries and resolutions for future reference.
• Collaborate with internal teams to escalate and address complex customer concerns, ensuring smooth communication and follow-up.
• Stay updated on product knowledge and company policies to provide informed advice and recommendations to customers.
• Engage in proactive communication with customers, aiming to enhance their experience and build long-lasting relationships.
• Participate in regular training sessions to improve skills and stay current with industry trends and best practices.