ApplyMerchant Operations Manager
Posted about 1 month agoViewed
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💎 Seniority level: Manager, 5+ years
📍 Location: North America
💸 Salary: 65000.0 - 95000.0 USD per year
🔍 Industry: Payments, Government benefits
🏢 Company: Forage👥 51-100💰 $25,000,000 Series B over 3 years agoEducationCorporate TrainingEmploymentE-LearningSkill Assessment
⏳ Experience: 5+ years
🪄 Skills: Project ManagementData AnalysisComplianceAccount ManagementStakeholder managementStrategic thinkingProcess improvementTechnical supportCustomer Success
Requirements:
- Proven experience (5+ years) in operations, strategy, or program management, ideally with experience in fintech or government programs.
- Ability to manage relationships with large-scale accounts, develop strategic account plans, and drive successful outcomes.
- Strong project management skills with experience in cross-functional initiatives.
- Excellent communication and relationship-building skills.
- Track record of process improvement with a data-driven approach to decision-making.
Responsibilities:
- Serve as the subject matter expert on FNS guidelines, EBT/SNAP regulations, and government onboarding requirements.
- Lead strategic merchant onboarding initiatives to accelerate integration and launch process.
- Act as primary contact for strategic retail partners, ensuring strong relationships and driving post-launch customer success.
- Champion process improvements by streamlining internal workflows and anticipating industry trends.
- Provide hands-on support for technical integrations, troubleshooting issues promptly.
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