Merchant Operations Manager

Posted 9 days agoViewed

💎 Seniority level: Manager, 5+ years

📍 Location: North America

💸 Salary: 65000.0 - 95000.0 USD per year

🔍 Industry: Payments, Government benefits

🏢 Company: Forage👥 51-100💰 $25,000,000 Series B over 3 years agoEducation Corporate Training Employment E-Learning Skill Assessment

⏳ Experience: 5+ years

🪄 Skills: Project ManagementData AnalysisComplianceAccount ManagementStakeholder managementStrategic thinkingProcess improvementTechnical supportCustomer Success

Requirements:

Proven experience (5+ years) in operations, strategy, or program management, ideally with experience in fintech or government programs.
Ability to manage relationships with large-scale accounts, develop strategic account plans, and drive successful outcomes.
Strong project management skills with experience in cross-functional initiatives.
Excellent communication and relationship-building skills.
Track record of process improvement with a data-driven approach to decision-making.

Responsibilities:

Serve as the subject matter expert on FNS guidelines, EBT/SNAP regulations, and government onboarding requirements.
Lead strategic merchant onboarding initiatives to accelerate integration and launch process.
Act as primary contact for strategic retail partners, ensuring strong relationships and driving post-launch customer success.
Champion process improvements by streamlining internal workflows and anticipating industry trends.
Provide hands-on support for technical integrations, troubleshooting issues promptly.

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