Portuguese Speaking Customer Service for Leading Domestic Appliances - Remote GR

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Requirements:

• Fluency in Portuguese and strong English communication skills, both written and spoken, are essential.
• Previous experience in customer service, particularly in the home appliances or consumer goods sectors, is preferred.
• Strong problem-solving skills and a customer-focused attitude dedicated to achieving satisfaction.
• Excellent communication skills, with the ability to build rapport with customers and understand their needs.
• Ability to work independently in a remote environment while managing time effectively.
• Attention to detail and strong organizational skills for managing inquiries efficiently.
• A genuine interest in domestic appliances and technology is a plus; however, full training will be provided.

Responsibilities:

• Provide outstanding customer support in Portuguese by addressing inquiries related to domestic appliances, including product features, troubleshooting, and service requests.
• Resolve customer issues efficiently, ensuring a positive customer experience throughout the engagement.
• Maintain accurate records of customer interactions, documenting inquiries and corresponding solutions.
• Collaborate with internal teams to escalate complex issues and ensure timely follow-up with customers.
• Stay updated on product knowledge to provide informed recommendations and support to customers.
• Engage proactively with customers to understand their needs and deliver personalized service.
• Participate in ongoing training and development to enhance skills and industry knowledge.