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Portuguese Speaking Customer Service for Leading Domestic Appliances - Remote GR

Posted 15 days agoViewed

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💎 Seniority level: Previous experience in customer service preferred

📍 Location: Greece

🔍 Industry: Domestic appliances

🏢 Company: Patrique Mercier Recruitment PT

🗣️ Languages: Portuguese, English

⏳ Experience: Previous experience in customer service preferred

🪄 Skills: Communication SkillsCustomer serviceProblem-solving skillsFluency in EnglishTroubleshootingTechnical support

Requirements:
  • Fluency in Portuguese and strong English communication skills, both written and spoken, are essential.
  • Previous experience in customer service, particularly in the home appliances or consumer goods sectors, is preferred.
  • Strong problem-solving skills and a customer-focused attitude dedicated to achieving satisfaction.
  • Excellent communication skills, with the ability to build rapport with customers and understand their needs.
  • Ability to work independently in a remote environment while managing time effectively.
  • Attention to detail and strong organizational skills for managing inquiries efficiently.
  • A genuine interest in domestic appliances and technology is a plus; however, full training will be provided.
Responsibilities:
  • Provide outstanding customer support in Portuguese by addressing inquiries related to domestic appliances, including product features, troubleshooting, and service requests.
  • Resolve customer issues efficiently, ensuring a positive customer experience throughout the engagement.
  • Maintain accurate records of customer interactions, documenting inquiries and corresponding solutions.
  • Collaborate with internal teams to escalate complex issues and ensure timely follow-up with customers.
  • Stay updated on product knowledge to provide informed recommendations and support to customers.
  • Engage proactively with customers to understand their needs and deliver personalized service.
  • Participate in ongoing training and development to enhance skills and industry knowledge.
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