Certification Operations Assistant - Bilingual skills required

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Requirements:

• Bilingual proficiency in both English and Spanish for written and spoken communication.
• Critical thinking skills for problem-solving in unfamiliar situations.
• Highly organized, motivated, detail-oriented with strong time management skills.
• Clear and professional written and verbal communication skills.
• Proficient typing skills and ability to perform large quantities of data entry accurately.
• Proficiency in Microsoft Outlook, Word, Teams, Excel, Adobe Acrobat, and other database programs.

Responsibilities:

• Work daily in a proprietary database for data entry of client submissions and updates.
• Provide customer service via phone and email to CCOF members regarding inquiries and assistance.
• Independently manage workload to complete tasks timely and meet team goals.
• Conduct peer training for new team members.