Field Engineer

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Requirements:

• Bachelor’s degree in Computer Sciences or Computer Engineering or equivalent experience.
• Strong analytical and troubleshooting skills.
• Comfortable interfacing with key individuals at major accounts.
• Effective organization and time-management skills.
• Experience in Customer Service, Technical Support, and/or Project Management.
• Must possess valid driver's license and passport.
• Ability to travel up to 50% of the time.
• Fluent in verbal and written communication in English.

Responsibilities:

• Perform installation, audit, assessment, maintenance, and support of Genetec systems at client’s sites.
• Act as a primary on-site and remote technical point of contact for key projects.
• Provide technical support and services on Genetec solutions remotely.
• Develop and maintain a strong relationship with new and existing customers.
• Document all activities, anomalies, and customer feedback during service projects.
• Ensure timely escalation of critical customer-related issues.
• Provide consulting for software implementation, integration, training, and change requests.