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Platform Operations Coordinator

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💎 Seniority level: Middle

💸 Salary: 55000.0 - 65000.0 USD per year

🔍 Industry: B2B data analytics

🏢 Company: BlastPoint👥 11-50💰 $5,250,000 Seed about 1 year agoData IntegrationAnalyticsB2BData VisualizationSoftware

🗣️ Languages: English

Requirements:
  • Strong organizational skills with exceptional attention to detail.
  • Proficiency in using collaboration and documentation tools (e.g., Slack, Google Workspace, Asana, Canva).
  • Familiarity with software QA processes and tools is a plus.
  • Excellent written and verbal communication skills.
  • Self-starter with the ability to prioritize multiple responsibilities.
  • Experience with Pendo or similar tools is a strong advantage.
Responsibilities:
  • Complete Platform QA at least 8 hours/week.
  • Create and maintain up-to-date documentation for platform features and updates.
  • Assist in creating training materials for internal teams or end-users.
  • Manage Pendo analytics platform and analyze user interactions.
  • Generate and maintain reports related to platform usage.
  • Collaborate with cross-functional teams to support workflows.
  • Maintain and update the company's internal knowledge base.
  • Identify opportunities to enhance platform usability.
  • Assist Business Data Analysts with document creation.
  • Provide administrative support to Operations and Engineering teams.
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