Customer Success Manager - Western Canada

Posted 29 days agoViewed

💎 Seniority level: Manager, 2-3+ years

📍 Location: British Columbia, Alberta

🔍 Industry: Digital marketing, SaaS

⏳ Experience: 2-3+ years

🪄 Skills: Data AnalysisData visualizationDigital MarketingCRMCustomer Success

2-3+ years in a client-facing role, ideally within a digital marketing agency, SaaS company, or tech startup.
Hands-on experience with social media platforms like Facebook and Instagram, including community engagement and influencer marketing.
Skilled in leveraging data to make strategic recommendations.
Excellent communication skills with a high degree of emotional intelligence.
Comfortable working independently in a dynamic, fast-paced environment.
In-depth interest in social media trends and best practices.
Facebook Ads Certification or equivalent digital ad experience (nice to have).

Serve as the primary point of contact for clients, acting as a strategic partner to ensure they maximize the impact of BrandBastion’s solutions.
Use analytics to deliver actionable insights, helping clients optimize their social media strategies and ROI.
Proactively manage and resolve social media issues, safeguarding brand integrity.
Partner with Sales to provide seamless onboarding, setting clients up for success from day one.
Identify and develop opportunities to enhance client portfolios through additional services.
Implement strategies to foster long-term relationships and ensure clients renew their contracts.
Actively refine our internal processes, contributing to BrandBastion’s growth as we scale.
Cultivate client champions, capturing testimonials and case studies to drive BrandBastion’s reputation.