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Customer Satisfaction Specialist

Posted 24 days agoViewed

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💎 Seniority level: Proven experience in customer service, sales, or a related field.

🔍 Industry: Blockchain and crypto advisory

🏢 Company: Jaya Talent

🗣️ Languages: English

⏳ Experience: Proven experience in customer service, sales, or a related field.

Requirements:
  • Proven experience in customer service, sales, or a related field.
  • Strong communication and interpersonal skills.
  • Knowledge of AI tools and technologies.
  • Ability to remain calm and professional in stressful situations.
  • Strong problem-solving skills and attention to detail.
  • Proficiency with customer service software and AI tools.
  • Ability to work independently and as part of a team.
Responsibilities:
  • Respond promptly to customer inquiries and resolve any issues they may have.
  • Utilize AI tools to analyze customer feedback and identify areas for improvement.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Communicate effectively with customers through various channels (phone, email, chat).
  • Keep accurate records of customer interactions and transactions.
  • Provide feedback to management to help improve customer service processes using AI insights.
  • Assist in the development and implementation of customer satisfaction surveys.
  • Follow up with customers to ensure their issues are resolved and they are satisfied.
  • Stay updated on the latest AI technologies and how they can be applied to enhance customer service.
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