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Junior NOC Engineer (@Remote, Chile and Colombia)

Posted 12 days agoViewed

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💎 Seniority level: Junior, At least 2 years

📍 Location: Chile and Colombia

🔍 Industry: Mobile marketplace

🏢 Company: OfferUp👥 251-500💰 $120,000,000 almost 5 years ago🫂 Last layoff about 2 years agoMobile PaymentsMarketplaceE-CommerceE-Commerce PlatformsAppsMobileClassifieds

🗣️ Languages: English

⏳ Experience: At least 2 years

🪄 Skills: AWSCloud ComputingData AnalysisJiraCustomer serviceLinuxConfluence

Requirements:
  • At least 2 years of success with highly-scaled internet/mobile application environments.
  • Minimum 1 year working in a SOC or NOC.
  • Knowledge in Incident and Problem Management, ITSM tools (like Jira, Zendesk, Confluence).
  • UNIX/Linux and Cloud System administration experience.
  • Familiarity with monitoring tools (AWS Cloudwatch, Datadog, Splunk, CloudFlare).
  • Strong written and verbal communication skills.
  • Customer-centric with technical curiosity.
  • Ability to adapt to a fast-paced environment.
Responsibilities:
  • Provide first response and tier 1 support for OfferUp’s critical services utilizing alerting and proactive monitoring.
  • Active monitoring, response, and fulfillment of Incident, Change, and Service Request queues.
  • Collaborate with engineering teams and coordinate incident response during service impacts.
  • Participate in post mortem reviews and contribute to service monitoring and alerting enhancements.
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