Patient Care Coordinator (US Startup Company)

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Requirements:

• Have 2+ years of experience in a customer support or client-facing role, preferably in healthcare or telemedicine.
• Be proficient in using scheduling tools, CRM software (Zendesk), and patient management systems.
• Possess exceptional written and verbal communication skills, with a compassionate, patient-centric approach.
• Demonstrate strong organizational skills and attention to detail.
• Thrive in a fast-paced, remote environment while maintaining a high level of professionalism.
• Understand HIPAA compliance and handle sensitive health information effectively.
• Have experience supporting pediatric or mental health services (nice-to-have).
• Be familiar with ADHD care or working with families and children (nice-to-have).
• Be bilingual (English/Spanish), which is a plus.
• Be comfortable using tools like Slack, Google Workspace, Zoom, and EMR software.

Responsibilities:

• Handle incoming patient inquiries and tickets promptly and efficiently.
• Use predefined macros and FAQs to provide consistent and accurate responses.
• Manage appointment rescheduling requests and ensure smooth transitions for patients.
• Assist new patients with the onboarding process, ensuring they understand the services and procedures.
• Provide guidance and support throughout the initial setup.
• Facilitate the enrollment process for new patients, ensuring all necessary documentation is completed.
• Collaborate with the Care Operations team to streamline patient care processes.
• Work with the Revenue Operations team to address billing and payment inquiries.
• Participate in identifying areas for improvement and provide feedback to enhance efficiency and patient satisfaction.