Customer Success Manager- NATO & Netherlands

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Requirements:

• Previous experience in a data service provider and/or Aerospace and Defence sectors.
• Proven track record in an independent and proactive working environment.
• Excellent communication and presentation skills, virtually and in person.
• Experience in communicating with decision-makers and C-level executives.
• Ability to collaborate within a country and regional team for shared outcomes.
• Strong administrative skills, including remote work capabilities.
• Experience in balancing hard line and soft line reporting.
• Attention to detail with an inclination to investigate and resolve issues.
• Fluency in Dutch and English; additional languages are beneficial.

Responsibilities:

• Act as the primary coordinator for customer support, including user training, technical support, and product delivery.
• Build and maintain an engaged user community by understanding workflows and addressing administrative requests.
• Train the end user community on available Janes content and data.
• Collaborate with the Sales team to identify new business opportunities.
• Conduct end user surveys and manage feedback to ensure support exceeds expectations.
• Support testing of new products with colleagues from the Product & Solutions Department.
• Develop and implement user engagement strategies, including case studies.
• Assist Marketing in planning user promotions and client engagement initiatives.