CX Technical Support Advocate: Level 2

Posted about 1 month agoViewed

💎 Seniority level: Middle, 3 years

📍 Location: Arizona, California, Colorado, Florida, Georgia, Illinois, Montana, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, Texas, Utah, Virginia, Wyoming, Pacific Time, NOT STATED

🔍 Industry: Photo booth solutions

🏢 Company: Photobooth Supply Co👥 11-50 Internet E-Commerce Photography Software

🗣️ Languages: English

⏳ Experience: 3 years

🪄 Skills: TroubleshootingTechnical supportCustomer support

Requirements:

Minimum of 3 years of technical support experience demonstrating strong troubleshooting skills.
A natural curiosity and proactive approach to uncovering root causes of issues.
Ability to explain technical information simply and clearly.
Exceptional interpersonal skills for compassionate and thoughtful communication.
Strong command of grammar and attention to detail in troubleshooting and communication.
Ability to thrive in a collaborative team environment.

Responsibilities:

Troubleshoot complex software-related issues utilizing 3+ years of technical support experience.
Communicate technical concepts in clear terms to ensure customer understanding.
Investigate intricate problems with curiosity to develop effective solutions.
Educate teammates by sharing insights to enhance both individual and collective knowledge.
Deliver empathetic and personable customer support for positive experiences.
Collaborate with colleagues to generate innovative solutions for unique challenges.

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📍 United States

🔍 Photo booth solutions

🏢 Company: Photobooth Supply Co👥 11-50 Internet E-Commerce Photography Software

🔧 Requirements

Minimum of 2 years of technical support experience demonstrating strong troubleshooting skills.
Proactive problem-solving mindset with a drive to uncover root causes of issues.
Ability to communicate technical concepts clearly and document findings effectively.
Exceptional interpersonal skills for delivering compassionate support.
Strong command of English grammar and attention to detail.

💡 Responsibilities

Troubleshoot complex software-related issues using technical support experience and analyze logs to determine root causes.
Communicate technical information in simplified terms to ensure customer understanding and support.
Collaborate with team members and share insights for continuous knowledge expansion.
Deliver exceptional customer experiences through empathetic and personable support.
Work with colleagues to develop creative solutions for unique challenges.

Software DevelopmentTroubleshootingTechnical support

Posted about 1 month ago

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