Reporting and Support Analyst

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Requirements:

• 2–3 years in a reporting or analysis role, preferably with some exposure to Salesforce order processing.
• Advanced proficiency in Excel (lookups, pivot tables) and experience with Salesforce reporting tools.
• Strong ability to identify and resolve data discrepancies through manual reviews and audits.
• Proven experience analyzing data to generate actionable insights.
• Basic understanding of opportunities, accounts, orders, and products in Salesforce.
• Fluent in English, with excellent verbal and written communication skills.
• Willingness to take on secondary responsibilities and perform manual audits as needed.
• Comfortable working night shifts to align with Western time zones.

Responsibilities:

• Create and maintain sales and operational reports using Salesforce and Excel.
• Perform data audits to ensure accuracy and consistency in Salesforce data.
• Analyze trends and provide insights to support decision-making within the commercial department.
• Conduct regular checks on data quality and correct any discrepancies identified.
• Collaborate with stakeholders to design and deliver meaningful reports tailored to business needs.
• Support sales reps with Salesforce opportunity and order processing as needed.
• Ensure timely and accurate processing of opportunities, orders, and associated records.
• Perform basic contract reviews to extract relevant details for order setup in Salesforce.
• Verify new account creation to prevent duplicates and ensure accurate hierarchy tagging.
• Align Salesforce account data with other platforms, such as ChurnZero, HubSpot, and product usage databases.
• Conduct manual data reviews and fixes, as necessary, to uphold data integrity.