Customer Support Manager (Phuket)

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Requirements:

• Based in Phuket, Thailand.
• Minimum of one year in customer service, preferably within an IT company or call center.
• Experience in hospitality or technology sector, particularly with hoteliers, is advantageous.
• Excellent communication skills and willingness to work in a team.
• Analytical mindset with the ability to make data-driven decisions.
• Results-oriented approach and ability to work in a dynamic environment.
• Proficient in Thai as a native language and advanced level of English.
• Proficient in using CRM and computer software (JIRA).
• Knowledge of ticket and helpdesk systems would be advantageous.

Responsibilities:

• Guide hoteliers on navigating the Exely Solutions effectively.
• Provide activation and training to ensure smooth onboarding.
• Address hoteliers' queries through calls and emails politely.
• Manage feedback and escalate issues to relevant departments.
• Ensure solutions function accurately on the hotelier's end.