Technical Support Engineer- US

Posted about 1 month agoViewed

💎 Seniority level: Entry, 1+ year in customer-facing role - an advantage

📍 Location: United States

🗣️ Languages: English

⏳ Experience: 1+ year in customer-facing role - an advantage

🪄 Skills: SQLScripting

Native or high-level English.
Strong communication skills.
Solid technical aptitude and a passion for learning new technologies, products, and methodologies.
Strong critical thinking and attention to detail.
Flexibility and availability to embrace change.
Experience with web technologies and scripting languages - an advantage.
1+ year in customer-facing role - an advantage.
Experience working with SQL- an advantage.

Provide technical support to enterprise customers on our products and services.
Employ creative problem-solving skills to efficiently solve customers’ issues.
Develop expertise in Autofleet products and stay up to date on new features and improvements.
Work with Product and R&D to investigate issues and provide usability feedback from customers.
Take part in company projects based on your abilities and interests, taking initiative and learning new skills.

Posted about 2 months ago

📍 US/CAN

🧭 Full-Time

💸 95000.0 - 130000.0 USD per year

🔍 Time series data platform

🔧 Requirements

Experience in a customer-facing position as a front-line engineer/technical support engineer.
Excellent written and verbal English communication skills.
5+ years of technical work experience, including support and development.
Profound knowledge in database concepts, automation, monitoring, templating, APIs, and Linux-based CLIs.
Knowledge of Networking and HTTP(S).
Expertise in at least one of SQL, Python+NumPy/SciPy, R, Matlab, or Haskell.
Proficiency integrating with AWS, Azure, GCP and their associated Kubernetes environments.
Exposure to AWS Lambda, RDS, S3 or equivalent.
Advanced data manipulation skills in Parquet, JSON, and CSV formats.
Familiarity with system monitoring tools (Nagios, Zabbix, etc.).
Experience with Git or other version control systems.

💡 Responsibilities

Demonstrate ownership and follow-through with customers to drive issues to resolution.
Reproduce customer issues and test new product functionality.
Partner with customers to achieve their desired goals by illustrating best practices.
Update and extend documentation as needed.
Participate in on-call rotation for SaaS product with the support team.
Enhance InfluxDB Cloud offering using automation and monitoring tools.
Develop solutions using SQL, Python, and Golang.

AWSPythonSQLGCPGitAzureLinuxJSON

Posted about 2 months ago